Refunds
When you get your money back, and how.
This page is still being finalised.
The points below describe how we actually operate today. The full wording will replace this page shortly. If anything here matters to your order, message us before buying and we'll confirm it in writing.
- Cancel any unpaid order yourself, from the order page or your account. Nothing has been charged at that point.
- If we cannot deliver what you paid for, you get a full refund — that includes a gift card going out of stock after payment.
- A coin delivery that stalls is not a failed delivery. Your tracker shows exactly where it is, and we finish it.
- Once a gift card code or an account login has been shown to you, it cannot be refunded — you already hold the thing you bought.
- Refunds are returned the way you paid, and we tell you when we send them.
- If something has gone wrong, message us with your order reference before opening a dispute. It is faster.